Staff Tech Support

Whenever you have a problem with your computer, don't panic! Below are some basic troubleshooting tips you can use to fix issues.

1. Shut down and Restart your computer
2. In Chrome, Clear Browsing Data and Reset Chrome Settings to Default
3. Make sure your connections are plugged in all the way
4. Check for updates
5. Remove unnecessary Extensions

• General Heimdal Troubleshooting

SSD has transitioned away from Kaspersky Endpoint Security for staff devices. All staff must uninstall Kaspersky immediately to avoid conflict with the replacement Endpoint solution (Heimdal Thor).

• Mac: How to Uninstall Kaspersky
• PC: How to Uninstall Kaspersky
• Receiving "Access Denied" Error from Kaspersky Endpoint Security

Blocksi is available for Teachers and Parents to manage student Chromebooks:

• Teacher Flyer
• Teacher Quick Tips
• Blocksi Teacher Training: https://blocksi.teachable.com/courses/

• Chrome Troubleshooting

SSD staff are responsible for reviewing and reporting use of any digital resources that they will be directing students to access. 

If you decide to have students use a new technology, website or digital tool, please refer to the following process for the resource:

DIGITAL RESOURCE VETTING & REPORTING PROCESS

When am I supposed to follow the Vetting & Reporting process? If you direct students to use any digital resources, websites, online tools, software, apps, extensions, etc, you must follow the process linked above.

What happens after I submit my request? After you (1)vet the digital resource and (2)report use of the resource, you may use the resource responsibly keeping Acceptable Use in mind. The resource may go through a review process. 

Check out the Data Privacy page for more information.

• 2-Factor Authentication Troubleshooting
• SECURITY: What to do if I think my Google account has been compromised? See this doc for more info.
• LEARNING: Want to learn how to use Google? See the Google Training site for modules.
• CLASSIFIEDS: Interested in advertising non-school related events or selling items to colleagues? Join SSD Classifieds! See this doc to join the group 
  • You can view your group membership and messages here: https://groups.google.com

• iPad Troubleshooting
• How to use Apple Classroom

We have Office 365 and Apps available for staff.

• Office 365: Go to https://www.office.com/ and sign in with your SSD email. You can also download/install Office Apps from Office 365 or App Store.
• Office Apps: Open the app and sign in with your SSD email.

Need your Password reset?

• Email TechHelp@summitk12.org -OR-
• In the App, select "Forgot password" and "Contact your administrator"

PowerTeacher Pro:

• All Training Documents
• What is PTP?
• PowerTeacher not displaying correctly

PowerSchool:

• PowerSchool Admin stuck on loading screen

• How to Install a New Printer
• General Printer Troubleshooting

Macs:

• Mac: Secure Print & Presets
• Mac: How to Delete a Printer

PC:

• PC: Secure Print & Presets
• PC: How to Delete a Printer

Projector & Chromecast:

• General Projector Troubleshooting

• General Chromecast Troubleshooting

For PowerLite 982 projector, use iProjection:

• How to Project using iProjection

• Install iProjection here

If you are using an older projector (PowerLite 95), use EasyMP:

• How to Project using EasyMP

• How to set up Voice Mail
• How to Check Voice Mail
• Assign your extension to another phone
• How to Look Up an Extension

IP 230 Shoretel phone:

• ShoreTel Quick Reference Guide
• IP230 ShoreTel User Guide

IP 480 Shoretel phone:

• IP480 Shoretel User Guide
• IP480 How to use the intercom

• How to bypass Firewall

• SwiftK12 for Teachers
• Log In Error: Your session may have expired