Staff Tech Support

Whenever you have a problem with your computer, don't panic! Below are some basic troubleshooting tips you can use to fix issues.

1. Shut down and Restart your computer
2. In Chrome, Clear Browsing Data and Reset Chrome Settings to Default
3. Make sure your connections are plugged in all the way
4. Check for updates
5. Remove unnecessary Extensions

SSD is transitioning away from Kaspersky Endpoint Security for staff devices. We recommend all staff uninstall Kaspersky immediately to avoid conflict with the replacement Endpoint solution.

• Mac: How to Uninstall Kaspersky
• PC: How to Uninstall Kaspersky

• Receiving "Access Denied" Error from Kaspersky Endpoint Security

Interested in advertising non-school related events or selling items to colleagues? Join SSD Classifieds!

• See this doc to join the group 

You can view your group membership and messages here: https://groups.google.com

• iPad Troubleshooting
• How to use Apple Classroom

We have Office 365 and Apps available for staff.

• Office 365: Go to https://www.office.com/ and sign in with your SSD email. You can also download/install Office Apps from Office 365 or App Store.
• Office Apps: Open the app and sign in with your SSD email.

Need your Password reset?

• Email TechHelp@summitk12.org -OR-
• In the App, select "Forgot password" and "Contact your administrator"

PowerTeacher Pro:

• All Training Documents
• What is PTP?
• PowerTeacher not displaying correctly

PowerSchool:

• PowerSchool Admin stuck on loading screen

• How to Install a New Printer
• General Printer Troubleshooting

Macs:

• Mac: Secure Print & Presets
• Mac: How to Delete a Printer

PC:

• PC: Secure Print & Presets
• PC: How to Delete a Printer

Projector & Chromecast:

• General Projector Troubleshooting

• General Chromecast Troubleshooting

EasyMP & iProjection:

• How to Project using EasyMP

• How to Project using iProjection

• Install EasyMP or iProjection here

EasyMP is not currently compatible with macOS Monterey version 12.

Epson has updated iProjection for Mac to be compatible with the macOS Monterey update and is available for download on the Epson website. Please Note: iProjection is not compatible with PowerLite 95 projectors.

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• How to set up Voice Mail
• How to Check Voice Mail
• Assign your extension to another phone
• How to Look Up an Extension

IP 230 Shoretel phone:

• ShoreTel Quick Reference Guide
• IP230 ShoreTel User Guide

IP 480 Shoretel phone:

• IP480 Shoretel User Guide
• IP480 How to use the intercom

• SwiftK12 for Teachers
• Log In Error: Your session may have expired